Account & Mobile Verification
A verified mobile number may be required for checkout, payment, order tracking, delivery confirmation, rewards, and support. Customers are responsible for maintaining accurate profile and delivery information.
MAGNEETOZTerms & Conditions
These terms apply to customers using MAGNEETOZ for online food ordering, delivery, checkout, payment, coupons, loyalty benefits, and support.
Menu, Pricing & Availability
Items, prices, taxes, handling charges, offers, preparation times, and availability may change. The minimum cart subtotal is currently ₹99. The final payable amount shown at checkout applies after eligible coupons, delivery charges, taxes, and Pizza Points.
Location & Delivery
Exact location and a complete address are required. Delivery depends on the configured service radius, verified road distance, restaurant status, rider availability, traffic, weather, order volume, and location accuracy. Delivery fees and free-delivery thresholds are calculated using the active delivery rules.
Order Status
Order status is updated in real time when connectivity permits. Restaurant rejection, cancellation, payment failure, rider assignment, preparation, dispatch, delivery OTP, and delivery completion may appear after server confirmation.
Customer Cancellation
A customer may cancel only during the displayed quick-cancel window and before processing advances. Once accepted, prepared, assigned, picked up, or dispatched, cancellation may be unavailable. Pizza Points used on an order cancelled by the customer are forfeited and will not be refunded, whether the order used COD or online payment.
Restaurant or Admin Cancellation
If MAGNEETOZ or its restaurant rejects or cancels an order, eligible unexpired Pizza Points used on that order are returned. Online payment refunds, where applicable, are processed separately through the original payment method and may require payment-gateway verification and processing time.
Cash on Delivery
COD orders must be paid to the assigned rider at delivery. Delivery confirmation or an authorization code may be required. MAGNEETOZ may restrict COD for high-value, suspicious, abusive, unreachable, or repeatedly cancelled orders.
Online Payments
Online payments are processed through approved payment partners. An online order is confirmed only after backend verification. Failed, pending, duplicate, disputed, or interrupted payments are reviewed using gateway records. Customers should not pay again while a captured payment is being verified.
Pizza Points
Pizza Points may be earned only through eligible activities and may be used on COD and online orders up to the active redemption limit, currently 20% of the eligible order value. Oldest points are used first. Each earning batch expires 60 days after it is credited, and only its unused balance expires. Points are non-transferable, have no cash value, and may be corrected where fraud, duplication, refund, cancellation, or technical error is detected.
Online Point Reservation
When Pizza Points are selected for online payment, they may be temporarily reserved. Successful payment consumes them. Failed or expired payment sessions release eligible unexpired reserved points. Points that expire during a reservation are not restored.
Coupons & Offers
Coupons and offers may include minimum order value, category or location restrictions, customer eligibility, expiry, usage limits, maximum discount, free-delivery conditions, and non-transferability. Only successfully validated benefits are applied.
Feedback Rewards
Pizza Points for feedback are available only for eligible delivered orders belonging to the submitting customer. Current reward tiers depend on eligible order value, start at ₹100, and may be changed or withdrawn. Duplicate or fraudulent submissions receive no reward.
Delivery OTP & Safety
A delivery OTP or authorization code may be issued for prepaid delivery or exceptional COD completion. Customers must share it only with the assigned rider at the correct delivery stage. Codes are time-limited and must not be shared publicly.
Rider & Customer Conduct
Riders must perform safe pickup, timely delivery attempts, correct payment collection, and respectful communication. Customers must remain reachable, provide safe access, avoid abuse, and pay applicable COD amounts.
Refunds & Disputes
Cash refunds, online payment refunds, coupon restoration, and Pizza Point restoration are separate processes. Refund eligibility depends on order status, payment proof, cancellation party, consumed goods, and investigation results. Gateway and bank processing timelines may apply.
Misuse & Enforcement
MAGNEETOZ may suspend benefits or accounts for fraud, payment abuse, repeated false cancellations, coupon manipulation, reward exploitation, OTP misuse, abusive conduct, or attempts to interfere with platform security.
Service Changes & Support
Features, limits, service areas, fees, reward rules, and these terms may be updated. Material transactions remain subject to the rules active when the order was placed. For assistance, contact the support details shown on this website.